:root {
    --ink: #121212;
    --ink-soft: #55565c;
    --line: #dcdce2;
    --surface: #ffffff;
    --page: #f4f4f7;
    --brand: #0023ea;
    --brand-dark: #001bb5;
    --brand-tint: #eef0ff;
    --accent: #ffd1c5;
    --danger: #c62828;
    --danger-tint: #fdecec;
    --success: #1b7f4b;
    --radius: 10px;
    --font: "Open Sans", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
}

*,
*::before,
*::after {
    box-sizing: border-box;
}

[hidden] {
    display: none !important;
}

body {
    margin: 0;
    background: var(--page);
    color: var(--ink);
    font-family: var(--font);
    font-size: 16px;
    line-height: 1.5;
    -webkit-font-smoothing: antialiased;
}

body.is-embedded {
    background: var(--surface);
}

.support {
    max-width: 860px;
    margin: 0 auto;
    padding: 32px 16px 56px;
}

.is-embedded .support {
    padding: 0;
}

.support__header {
    display: flex;
    justify-content: center;
    margin-bottom: 24px;
}

.support__logo img {
    display: block;
    height: 40px;
    width: auto;
}

.support__card {
    background: var(--surface);
    border-radius: 16px;
    padding: 40px;
    box-shadow: 0 1px 2px rgba(18, 18, 18, .04), 0 8px 32px rgba(18, 18, 18, .06);
}

.is-embedded .support__card {
    box-shadow: none;
    border-radius: 0;
    padding: 28px 24px;
}

.support__intro {
    margin-bottom: 28px;
}

.support__eyebrow {
    display: inline-block;
    margin: 0 0 12px;
    padding: 4px 12px;
    border-radius: 999px;
    background: var(--accent);
    font-size: 13px;
    font-weight: 700;
    letter-spacing: .02em;
}

.support__title {
    margin: 0 0 8px;
    font-size: clamp(24px, 4vw, 32px);
    line-height: 1.2;
    font-weight: 700;
}

.support__lead {
    margin: 0;
    color: var(--ink-soft);
}

.support__group {
    margin: 0 0 28px;
    padding: 0;
    border: 0;
    min-width: 0;
}

.support__group legend {
    width: 100%;
    margin-bottom: 16px;
    padding-bottom: 8px;
    border-bottom: 1px solid var(--line);
    font-weight: 700;
    font-size: 18px;
}

.support__grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 0 20px;
}

.support__grid--3 {
    grid-template-columns: repeat(3, minmax(0, 1fr));
}

.support__field {
    margin-bottom: 18px;
}

.support__field label,
.support__label {
    display: block;
    margin-bottom: 6px;
    font-weight: 600;
    font-size: 15px;
}

.support__required {
    color: var(--brand);
}

.support__field input[type="text"],
.support__field input[type="url"],
.support__field input[type="email"],
.support__field input[type="tel"],
.support__field textarea {
    width: 100%;
    padding: 12px 14px;
    border: 1.5px solid var(--line);
    border-radius: var(--radius);
    background: var(--surface);
    color: var(--ink);
    font: inherit;
    transition: border-color .15s, box-shadow .15s;
}

.support__field textarea {
    resize: vertical;
    min-height: 140px;
}

.support__field input::placeholder,
.support__field textarea::placeholder {
    color: #9a9aa2;
}

.support__field input:focus,
.support__field textarea:focus {
    outline: none;
    border-color: var(--brand);
    box-shadow: 0 0 0 3px rgba(0, 35, 234, .15);
}

.support__field.has-error input,
.support__field.has-error textarea,
.support__field.has-error .support__dropzone {
    border-color: var(--danger);
}

.support__error {
    margin: 6px 0 0;
    color: var(--danger);
    font-size: 14px;
}

.support__error:empty {
    display: none;
}

.support__hint {
    margin: 0;
    color: var(--ink-soft);
    font-size: 14px;
}

.support__urgency {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 12px;
}

.support__urgency-option {
    position: relative;
    margin: 0 !important;
    font-weight: 400 !important;
    cursor: pointer;
}

.support__urgency-option input {
    position: absolute;
    opacity: 0;
    pointer-events: none;
}

.support__urgency-card {
    display: flex;
    flex-direction: column;
    gap: 2px;
    height: 100%;
    padding: 14px 16px;
    border: 1.5px solid var(--line);
    border-radius: var(--radius);
    font-size: 14px;
    color: var(--ink-soft);
    transition: border-color .15s, background .15s;
}

.support__urgency-card strong {
    color: var(--ink);
    font-size: 15px;
}

.support__urgency-dot {
    width: 10px;
    height: 10px;
    border-radius: 50%;
    margin-bottom: 6px;
}

.support__urgency-dot--high { background: #e53935; }
.support__urgency-dot--medium { background: #fb8c00; }
.support__urgency-dot--low { background: #43a047; }

.support__urgency-option:hover .support__urgency-card {
    border-color: #b9bbc6;
}

.support__urgency-option input:checked + .support__urgency-card {
    border-color: var(--brand);
    background: var(--brand-tint);
}

.support__urgency-option input:focus-visible + .support__urgency-card {
    box-shadow: 0 0 0 3px rgba(0, 35, 234, .2);
}

.support__dropzone {
    display: flex !important;
    flex-direction: column;
    align-items: center;
    gap: 6px;
    margin: 0 !important;
    padding: 24px 16px;
    border: 1.5px dashed #b9bbc6;
    border-radius: var(--radius);
    background: #fafafc;
    text-align: center;
    font-weight: 400 !important;
    color: var(--ink-soft);
    cursor: pointer;
    transition: border-color .15s, background .15s;
}

.support__dropzone svg {
    color: var(--brand);
}

.support__dropzone strong {
    color: var(--ink);
}

.support__dropzone:hover,
.support__dropzone.is-dragging {
    border-color: var(--brand);
    background: var(--brand-tint);
}

.support__file-input {
    position: absolute;
    width: 1px;
    height: 1px;
    opacity: 0;
    overflow: hidden;
}

.support__file-input:focus-visible + .support__files,
.support__file-input:focus-visible ~ .support__dropzone {
    outline: 2px solid var(--brand);
}

.support__files {
    list-style: none;
    margin: 10px 0 0;
    padding: 0;
    display: grid;
    gap: 8px;
}

.support__file {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 8px 10px;
    border: 1px solid var(--line);
    border-radius: var(--radius);
    font-size: 14px;
}

.support__file-thumb {
    flex: none;
    width: 40px;
    height: 40px;
    border-radius: 6px;
    background: var(--brand-tint) center / cover no-repeat;
    display: grid;
    place-items: center;
    color: var(--brand);
    font-size: 11px;
    font-weight: 700;
    text-transform: uppercase;
}

.support__file-name {
    flex: 1;
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.support__file-size {
    color: var(--ink-soft);
    flex: none;
}

.support__file-remove {
    flex: none;
    width: 32px;
    height: 32px;
    border: 0;
    border-radius: 50%;
    background: transparent;
    color: var(--ink-soft);
    font-size: 20px;
    line-height: 1;
    cursor: pointer;
}

.support__file-remove:hover {
    background: var(--danger-tint);
    color: var(--danger);
}

.support__checkbox {
    display: flex !important;
    gap: 10px;
    align-items: flex-start;
    font-weight: 400 !important;
    font-size: 14px !important;
    color: var(--ink-soft);
    cursor: pointer;
}

.support__checkbox input {
    flex: none;
    width: 18px;
    height: 18px;
    margin-top: 2px;
    accent-color: var(--brand);
}

.support__actions {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 16px;
    margin-top: 8px;
}

.support__button {
    position: relative;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    min-height: 50px;
    padding: 12px 28px;
    border: 2px solid var(--brand);
    border-radius: 999px;
    background: var(--brand);
    color: #fff;
    font: inherit;
    font-weight: 700;
    text-decoration: none;
    cursor: pointer;
    transition: background .15s, border-color .15s;
}

.support__button:hover {
    background: var(--brand-dark);
    border-color: var(--brand-dark);
}

.support__button:focus-visible {
    outline: 3px solid rgba(0, 35, 234, .35);
    outline-offset: 2px;
}

.support__button:disabled {
    opacity: .7;
    cursor: wait;
}

.support__button--ghost {
    background: transparent;
    color: var(--brand);
}

.support__button--ghost:hover {
    background: var(--brand-tint);
    border-color: var(--brand);
}

.support__spinner {
    display: none;
    width: 18px;
    height: 18px;
    border: 2.5px solid rgba(255, 255, 255, .4);
    border-top-color: #fff;
    border-radius: 50%;
    animation: support-spin .8s linear infinite;
}

.is-sending .support__spinner {
    display: inline-block;
}

@keyframes support-spin {
    to { transform: rotate(360deg); }
}

.support__alert {
    margin-bottom: 20px;
    padding: 14px 16px;
    border-radius: var(--radius);
    background: var(--danger-tint);
    color: var(--danger);
    font-size: 15px;
}

.support__error-list {
    margin: 0 0 24px;
    color: var(--danger);
}

.support__trap {
    position: absolute;
    left: -10000px;
    width: 1px;
    height: 1px;
    overflow: hidden;
}

.support__success {
    text-align: center;
    padding: 24px 0;
    outline: none;
}

.support__success-icon {
    display: grid;
    place-items: center;
    width: 72px;
    height: 72px;
    margin: 0 auto 20px;
    border-radius: 50%;
    background: #e6f4ec;
    color: var(--success);
}

.support__success .support__lead {
    max-width: 480px;
    margin: 0 auto 20px;
}

.support__reference {
    display: inline-block;
    margin: 0 0 8px;
    padding: 10px 18px;
    border-radius: var(--radius);
    background: var(--brand-tint);
}

.support__reference strong {
    color: var(--brand);
    letter-spacing: .02em;
}

.support__success .support__hint {
    margin-bottom: 28px;
}

@media (max-width: 720px) {
    .support__card {
        padding: 28px 20px;
    }

    .support__grid,
    .support__grid--3,
    .support__urgency {
        grid-template-columns: minmax(0, 1fr);
    }

    .support__button {
        width: 100%;
    }
}

.is-embedded {
    font-size: 14px;
}

.is-embedded .support__card {
    padding: 16px 16px 20px;
}

.is-embedded .support__eyebrow,
.is-embedded .support__intro .support__title {
    position: absolute;
    width: 1px;
    height: 1px;
    overflow: hidden;
    clip: rect(0 0 0 0);
}

.is-embedded .support__intro {
    margin-bottom: 14px;
}

.is-embedded .support__lead {
    font-size: 13px;
}

.is-embedded .support__group {
    margin-bottom: 14px;
}

.is-embedded .support__group legend {
    margin-bottom: 10px;
    padding-bottom: 0;
    border: 0;
    color: var(--brand);
    font-size: 11px;
    letter-spacing: .08em;
    text-transform: uppercase;
}

.is-embedded .support__grid {
    grid-template-columns: minmax(0, 1fr);
}

.is-embedded .support__grid--3 {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 0 8px;
}

.is-embedded .support__grid--3 > :first-child {
    grid-column: 1 / -1;
}

.is-embedded .support__field {
    margin-bottom: 10px;
}

.is-embedded .support__field label,
.is-embedded .support__label {
    margin-bottom: 4px;
    font-size: 13px;
}

.is-embedded .support__field input[type="text"],
.is-embedded .support__field input[type="url"],
.is-embedded .support__field input[type="email"],
.is-embedded .support__field input[type="tel"],
.is-embedded .support__field textarea {
    padding: 7px 10px;
    border-radius: 8px;
    font-size: 14px;
}

.is-embedded .support__field textarea {
    min-height: 90px;
    height: 100px;
}

.is-embedded .support__error,
.is-embedded .support__hint {
    font-size: 12px;
}

.is-embedded .support__urgency {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 6px;
}

.is-embedded .support__urgency-card {
    flex-direction: row;
    align-items: center;
    justify-content: center;
    gap: 6px;
    padding: 8px 6px;
    border-radius: 8px;
}

.is-embedded .support__urgency-card strong {
    font-size: 13px;
}

.is-embedded .support__urgency-card > span:last-child {
    display: none;
}

.is-embedded .support__urgency-dot {
    width: 8px;
    height: 8px;
    margin: 0;
}

.is-embedded .support__dropzone {
    flex-direction: row;
    flex-wrap: wrap;
    justify-content: center;
    gap: 4px 8px;
    padding: 12px;
    font-size: 13px;
}

.is-embedded .support__dropzone svg {
    width: 20px;
    height: 20px;
}

.is-embedded .support__dropzone .support__hint {
    flex-basis: 100%;
}

.is-embedded .support__file {
    padding: 6px 8px;
    font-size: 13px;
}

.is-embedded .support__file-thumb {
    width: 30px;
    height: 30px;
}

.is-embedded .support__checkbox {
    font-size: 12px !important;
}

.is-embedded .support__checkbox input {
    width: 16px;
    height: 16px;
}

.is-embedded .support__actions {
    flex-direction: column;
    align-items: stretch;
    gap: 8px;
    margin-top: 4px;
}

.is-embedded .support__actions .support__hint {
    text-align: center;
}

.is-embedded .support__button {
    width: 100%;
    min-height: 44px;
    padding: 10px 20px;
}

.is-embedded .support__alert {
    margin-bottom: 12px;
    padding: 10px 12px;
    font-size: 13px;
}

.is-embedded .support__success {
    padding: 28px 4px;
}

.is-embedded .support__success-icon {
    width: 56px;
    height: 56px;
    margin-bottom: 14px;
}

.is-embedded .support__success .support__title {
    font-size: 19px;
}

.is-embedded .support__success .support__lead {
    font-size: 14px;
    margin-bottom: 14px;
}

.is-embedded .support__reference {
    font-size: 14px;
}

@media (prefers-reduced-motion: reduce) {
    * {
        transition: none !important;
        animation-duration: 0s !important;
    }
}

.support__test-notice {
    margin: 0 0 20px;
    padding: 10px 14px;
    border-radius: var(--radius);
    background: #fff4e5;
    color: #8a5a00;
    font-size: 14px;
    font-weight: 600;
}